Privacy policy.
How we handle the information you provide when contacting or booking with Bali True Living.
Information we receive
When you contact us or make a booking, we may receive your name, email address, phone number, reservation details and information needed to arrange payment and your stay.
How we use information
We use information to handle reservations and payments, answer enquiries, provide services during your stay and send booking confirmations and related updates. Guest feedback may also help us improve our services.
Booking services and external links
Online booking opens on Cloudbeds. WhatsApp, Google Maps and Instagram also open as separate services when you choose their links. Information you provide to those services is handled under the relevant provider’s privacy policy.
Protection and sharing
We take reasonable security measures to protect personal information from unauthorised access, use or disclosure. Information is not sold. Data may be shared with booking service providers, with Google for analytics after your consent, or where required by law.
Cookies and browser settings
If you allow analytics, Google Analytics measures page visits, traffic sources, device information, approximate location, and clicks on contact or booking links. We do not send WhatsApp message contents, names, email addresses or reservation details as analytics data. Analytics cookies are used only after consent; advertising personalisation is disabled. Your choice is saved in your browser for 180 days and can be changed at any time using Cookie settings at the bottom of the page. Our hosting provider may process technical data to operate the website. External services have their own privacy policies.
Questions and data requests
You can contact us to request access, correction or deletion of your personal information, or to ask about this policy. Please send your enquiry to cs@balitrueliving.com.
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